![]() Record on-screen activity while sharing the screen. View and control a remote system’s screen and interact with it as you would with a local system. The control can be transferred back to the user later on.Ĭhat with the original user of the remote computer for queries or information such as passwords or query resolution status. Take control of a computer system to operate it remotely by requesting access from the user. These features will help you understand the basic capabilities a solution must offer for effective access to remote systems. ![]() In this section, we’ll look at some of the common features of remote desktop software. Remote desktop view in ConnectWise Control (Source) Common features of remote desktop software The tool is provided either by the respective operating system vendor, such as Microsoft or Apple, or by a third-party vendor in the form of an app. This helps with activities such as accessing files, fixing technical glitches, or printing documents on remotely located systems. Remote desktop software is a tool that provides access to one or more computer systems that are not physically present on-site. Key considerations for selecting remote desktop software? Here's what we'll cover:Ĭommon features of remote desktop software? ![]() We will discuss these and other essential details about the tool in this buyers guide. The tool has many uses and benefits such as reduced hardware costs and faster query resolution. The tool can be used by technology vendors, software developers, independent professionals, and almost anyone who needs remote access to systems. While this is a classic use case of remote desktop software, it is not the only one. It allows them to operate the system remotely to find and troubleshoot the issue, after which they can transfer the control back to the original user. Using this software, an IT support person can request access and control of a remote computer system. This is where remote desktop software comes in. Additionally, remotely instructing the complainant on how to fix the issue can be taxing and time-consuming for the IT support staff. This poses a challenge to the person seeking help as well as the person providing help, as offering assistance remotely can be tricky when the problem is unclear. In such scenarios, they usually begin with the tedious task of explaining the issue they are facing, which at times they themselves don’t fully understand. Most professionals working in a corporate environment are familiar with contacting IT support for technical glitches in their systems. Buyers Guide Last Updated: March 16, 2023
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